This happens roughly once a month. You can’t log in. No Internet. Nothing. “System error, please try again.” If you want a working broadband at Helsinki or the capital area, don’t get Sonera. It’s bullshit. It never works. The average wait time for their customer service is two hours (just my experience, you might experience even longer times). No Internet connection on a Sunday? Their customer service is not even available on Sundays. No 24h number to call. Nothing. When you do reach somebody they treat you like an idiot and are not willing to admit that the problem is at their end. They suck.

My connection has been down since yesterday, which was a Sunday, so I wasn’t able to call their customer service. Today the connection is still down, but I managed to call them. They told me that they’ve had problems since Friday and are attending the issue.

So they’ve known about the problem for three days but aren’t able to fix it? I think that’s pretty incredible. So Sonera seems to think it’s OK for customer’s Internet connection to be down for several days? I’m really pissed off now. This is bullshit. How is it even possible for Sonera to be this bad? It’s almost as if they’re deliberately trying to be the worst Internet service provider in Finland. I’ve said this before, but I don’t know what else to say – they suck, big time.

The problem seems to be over now, “only” a 24h break. Shame on you Sonera. I hope you die a slow and painful death.

I have HOASnet, which is a network provided by Sonera for HOAS (Foundation for Student Housing in the Helsinki Region). I could get Welho in my apartment (which is known to work well), but since HOASnet is included in the rent, I expect it to work. I have to try and convice HOAS to change their contract – it’s obvious that Sonera doesn’t give a rat’s ass about HOAS customers.